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Frequently
Asked Questions |
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 I
see you are based in Hythe & Romney Marsh...How far do you come?
We cover the following postcode areas
CT21, TN28, TN29. There are other franchisees
offering the same level of service and parties in other areas. Emporium Parties
have branches in
Worthing & Chichester
Maidstone,
Medway,
Bromley,
Sevenoaks,
Tonbridge,
Ashford,
Canterbury,
Folkestone,
Hythe & Romney Marsh
&
East & West
Sussex
Kent
or visit our
head office site
for details of
areas currently operating. |
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My
area is not listed on your
areas page
but would
love to have a party, are you still able to help?
It would depend
on where you are as to whether we can help. Please contact us as we do cover a
lot of areas. |
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What
days of the week are parties available?
7 days of the week
except for Christmas Day, Boxing Day, New Years Day. |
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How far
in advance should I book?
It is
advisable to book your party as early as possible to avoid disappointment,
especially if it is a weekend day that you require. |
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Do you
charge more on a bank holidays?
No.
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Is there
an age limit on your parties? It really depends on the party you would
like. Our party packages have been specifically designed for girls & boys of
varying ages from 3-17yrs |
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How many
of my friends can I have?
It depends on the type of party booked - Some
parties have a minimum and maximum number. |
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Do I
have to pay a deposit?
Yes. A deposit of £40 is required to secure all
bookings and must be paid at the time of booking. |
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How do I
book a party?
To book a party
please contact us on our head office booking line 01303 647007 or send us an enquiry via our
enquiry |
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Do you accept credit
and debit cards?
Yes for deposit
payments only |
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How long
do your parties last?
Depending on the party type and how many guests
you have, anything from 1-3hrs. |
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Do you
colour hair?
Yes but it is temporary colour and washes out. On lighter
hair the colour may take more than one wash. |
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My
daughter would like a party but she wants a bit from each party. Are
your parties set packages or can I mix and match.?
Yes. To tailor make your party
on
01303 647007 with your
requirements and we will be more than happy to accommodate you where possible. |
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What are travel charges?
Travel charges are only charged on parties outside of our
trading area and are purely based on mileage and
the time it takes for us to travel to the locality given at the time of
booking. |
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I
contacted you and my local branch is fully booked can I book with another branch
?
Yes however you will need to telephone our head
office booking line who will liaise with ourselves and the other area
franchisee. Travel charges may be applied to come to you if you are
outside of our trading area. |
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Do you do parties
for children with special needs ?
Yes we have done many parties for children with disabilities and special
requirements, please call us to discuss your child's need and we will be happy
to adapt any of our parties to suit your needs |
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I
have seen other websites that look like yours how many sites do you have and how
can we tell the company is yours?
Emporium Parties have many websites and we are aware that other companies do
copy our web content and party ideas, all of our website will have our logo
displayed on our home page
banner. |
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Are your
entertainers CRB checked?
All of our entertainers over the age of 18yrs hold a current Enhanced CRB
Disclosure. These are always available on request. |
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The
venue I have booked
has
asked me for something called a PAT certificate and Public Liability Insurance
certificate do you have these?
Yes we
have up to date certificates for both, please let us know and we will be happy
to email a copy to the venue or to yourself. Some halls already hold copies of our
certificates so please mention us and ask the hall if they have a copy. |
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Can you
provide references or can I attend a party to see what you are like before
booking? We have many
testimonials on our website and many of our customers write thank you notes on
our facebook page. We are unable to let you attend any parties that we are
running due to the protection of the children at the parties however if you
would like to attend a public event we will be happy to tell you which events we
are attending. We also do many school discos on the area so we may already do
parties at your child's school. |
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Can
you recommend any halls to me?
Please call us and we will be happy
to find the details of all halls in your local area. |
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I
have seen a couple of your entertainers that my child really liked at a party, am
I able to request them for my child's party? Yes of course however
this is subject to availability. |
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How
long do you need to set up and pack away your equipment?
For most parties we require access
to your venue 30 minutes prior to your party and approximately 30 minutes after the party ends. |
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Do
you do party food and party bags?
We only
provide entertainment, game, prizes and props required for our
entertainment. |
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Debit/Credit
Card
